Privacy Policy
Our Privacy Commitment
At Trilovanyxe, we take your privacy seriously and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
We believe transparency about data practices builds trust and helps you make informed decisions about sharing your information with us.
Information We Collect
We collect information you provide directly and automatically through your use of our services:
- Contact information including name, email address, and phone number
- Financial information relevant to planning consultations and goal setting
- Communication preferences and subscription settings
- Website usage data including pages visited and interaction patterns
How We Use Your Information
Your personal information helps us provide and improve our services:
- Delivering personalized financial planning consultations and recommendations
- Communicating about your subscription, appointments, and account updates
- Improving our services based on usage patterns and feedback
- Ensuring security and preventing unauthorized access to your account
Legal Basis for Processing
We process your personal data based on the following legal grounds:
Primary Legal Basis: We process your data on the basis of legitimate interest and consent for subscription services
Data Sharing Practices
We share your information only in specific circumstances:
- With service providers who help us deliver our services (under strict confidentiality agreements)
- When required by law or to protect our rights and the rights of others
- With your explicit consent for specific purposes you've authorized
Data Security Measures
We implement robust security measures including encryption, secure servers, and access controls to protect your personal information from unauthorized access, alteration, or disclosure.
Your Privacy Rights
You have several rights regarding your personal information:
- Right to access the personal data we hold about you
- Right to correct inaccurate or incomplete information
- Right to request deletion of your personal data
- Right to receive your data in a portable format
- Right to object to certain types of data processing
Cookies and Tracking
We use cookies and similar technologies to enhance your website experience and provide personalized services.
Detailed information is available in our separate Cookie Policy document.
Data Retention Policy
We retain your personal information only as long as necessary to provide services and comply with legal obligations. Inactive accounts are reviewed annually for potential data deletion.
Children's Privacy
Our services are designed for adults and we do not knowingly collect personal information from individuals under 18 years of age.
Privacy Policy Updates
We may update this privacy policy to reflect changes in our practices or legal requirements. Material changes will be communicated through email or website notifications.
Privacy Questions and Requests
For privacy-related questions or to exercise your rights, please contact us using the information provided in our contact section.
Email: contact@trilovanyxe.com
Phone: +60 4 0111 6488
Address: 8 Jalan Munshi Abdullah, 50100 Kuala Lumpur, Malaysia
Last Updated: July 31, 2025