Privacy Policy

Our Privacy Commitment

At Trilovanyxe, we take your privacy seriously and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.

We believe transparency about data practices builds trust and helps you make informed decisions about sharing your information with us.

Information We Collect

We collect information you provide directly and automatically through your use of our services:

  • Contact information including name, email address, and phone number
  • Financial information relevant to planning consultations and goal setting
  • Communication preferences and subscription settings
  • Website usage data including pages visited and interaction patterns

How We Use Your Information

Your personal information helps us provide and improve our services:

  • Delivering personalized financial planning consultations and recommendations
  • Communicating about your subscription, appointments, and account updates
  • Improving our services based on usage patterns and feedback
  • Ensuring security and preventing unauthorized access to your account

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Primary Legal Basis: We process your data on the basis of legitimate interest and consent for subscription services

Data Sharing Practices

We share your information only in specific circumstances:

  • With service providers who help us deliver our services (under strict confidentiality agreements)
  • When required by law or to protect our rights and the rights of others
  • With your explicit consent for specific purposes you've authorized

Data Security Measures

We implement robust security measures including encryption, secure servers, and access controls to protect your personal information from unauthorized access, alteration, or disclosure.

Your Privacy Rights

You have several rights regarding your personal information:

  • Right to access the personal data we hold about you
  • Right to correct inaccurate or incomplete information
  • Right to request deletion of your personal data
  • Right to receive your data in a portable format
  • Right to object to certain types of data processing

Cookies and Tracking

We use cookies and similar technologies to enhance your website experience and provide personalized services.

Detailed information is available in our separate Cookie Policy document.

Data Retention Policy

We retain your personal information only as long as necessary to provide services and comply with legal obligations. Inactive accounts are reviewed annually for potential data deletion.

Children's Privacy

Our services are designed for adults and we do not knowingly collect personal information from individuals under 18 years of age.

Privacy Policy Updates

We may update this privacy policy to reflect changes in our practices or legal requirements. Material changes will be communicated through email or website notifications.

Privacy Questions and Requests

For privacy-related questions or to exercise your rights, please contact us using the information provided in our contact section.

Email: contact@trilovanyxe.com

Phone: +60 4 0111 6488

Address: 8 Jalan Munshi Abdullah, 50100 Kuala Lumpur, Malaysia

Last Updated: July 31, 2025